Privacy Policy

1. Introduction and Scope

Welcome to Echooverse (the "Platform," "we," "us," or "our"). We are committed to protecting the privacy and security of our users' ("User," "you," or "your") personal information. This Privacy Policy is designed to provide you with a comprehensive understanding of our practices regarding the collection, use, disclosure, and protection of information when you access our website, interact with our decentralized applications (dApps), or utilize our marketplace services.

By accessing or using Echooverse, you agree to the terms of this Privacy Policy and our Terms of Service. If you do not agree with these practices, please refrain from using our Platform. Echooverse operates at the intersection of traditional web services and decentralized blockchain technology, which presents unique privacy considerations detailed herein.

2. Information Collection: The Dual Nature of Data

We collect information through various methods to ensure a seamless and personalized experience. Our data collection is categorized into traditional off-chain data and immutable on-chain data.

2.1 Personal Information Provided by You

When you register for an account or interact with our features, we may collect:

• Account Credentials: Username, email address, and encrypted password hashes.
• Profile Information: Bios, social media links, avatars (including those generated via third-party services like DiceBear), and display preferences.
• Communications: Any information provided during support requests, feedback surveys, or community interactions.

2.2 Blockchain and On-Chain Data

A core element of our Platform is its integration with public blockchains (e.g., Ethereum). Public blockchains are decentralized ledgers that record transactions across many computers. Information recorded on a blockchain includes:

• Public Wallet Addresses: Your alphanumeric wallet identifier is essential for executing transactions and verifying ownership of NFTs.
• Transaction History: Details of your interactions with smart contracts, including minting, buying, selling, and transferring digital assets.

IMPORTANT: Blockchain data is permanent and publicly accessible. Once information is recorded on the blockchain, it cannot be modified or deleted by Echooverse. By using our Platform, you acknowledge that your public blockchain interactions are outside our direct control regarding data erasure.

2.3 Automatically Collected Data

To improve our services and ensure security, we automatically collect:

• Device Information: Hardware model, operating system, unique device identifiers, and mobile network information.
• Log Information: IP address, browser type, referral URLs, pages viewed, and the time and duration of your visit.
• Cookies and Tracking: We use cookies, web beacons, and similar tracking technologies to store your preferences and analyze traffic patterns. You can manage cookie settings through your browser interface.

3. Purpose of Processing: How We Use Your Data

Echooverse processes your information under several legal bases, primarily for the performance of our contract with you, our legitimate business interests, and compliance with legal obligations.

• Platform Operation: To facilitate the creation of NFT collections, manage marketplace listings, and process peer-to-peer transactions via smart contracts.
• Platform Improvement: Analyzing user behavior to optimize the UI/UX, develop new features (like our dynamic Hero Carousel), and refine our reward algorithms.
• Communication: Sending transaction receipts, security updates, and promotional content (where you have opted in).
• Safety and Security: Monitoring for fraudulent activity, preventing unauthorized access, and maintaining the integrity of our point and tier systems.
• Legal Compliance: Adhering to applicable anti-money laundering (AML) and know-your-customer (KYC) regulations where required by law.

4. Data Minimization and Retention

We adhere to the principle of data minimization, collecting only what is strictly necessary for the purposes outlined. We retain your personal information only for as long as your account is active or as needed to provide you with services.

Off-chain data, such as your email and profile settings, can be deleted upon request, subject to our record-keeping obligations. However, as previously noted, on-chain data persists indefinitely on the public blockchain.

5. Third-Party Integrations and Transfers

Echooverse may share your information with trusted third parties in limited circumstances:

• Service Providers: We use third-party infrastructure for hosting, analytics (e.g., Google Analytics), and email delivery. These partners are contractually bound to protect your data.
• External Wallets: When you connect an external wallet (e.g., MetaMask, WalletConnect), you are subject to the privacy policies of those specific providers.
• Legal Requirements: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes or protect the rights and safety of our community.

6. Global Privacy Rights

Depending on your jurisdiction (e.g., regions covered by GDPR or CCPA), you may have specific rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can update inaccurate or incomplete information through your account settings.
• Right to Erasure: You can request the deletion of your account and associated off-chain personal data.
• Right to Portability: You can request that we transfer your data to another service provider in a structured format.

To exercise these rights, please contact our privacy officer at privacy@echooverse.art. We will respond to your request within the timeframe required by applicable law.

7. Security Measures and User Responsibility

We implement robust technical and organizational measures, including encryption (SSL/TLS), secure server environments, and regular security audits. However, the decentralized nature of our platform means that Users bear significant responsibility for their own security.

Your Private Keys: Echooverse never asks for and does not store your seed phrases or unencrypted private keys in a centralized manner. Losing access to your private key results in the permanent loss of control over your assets and account. We strongly advise using hardware wallets and secure backup methods.

8. Children's Privacy

Our services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take immediate steps to delete such data and terminate the associated account.

9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Platform after such changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please reach out to our team:

Email: support@echooverse.art
Discord: Join our community for live support